Return Policy

PRODUCT CREDIT/EXCHANGE

Products contaminated with biohazardous material cannot be returned. Please see “Products Containing Biohazardous Material” below for details.

Products returned for credit or exchange must be shipped in unopened original packaging within 30 days of the date of purchase. Products credited or exchanged will be subject to a restocking fee. Custom items, including hose assemblies, are not returnable for credit or exchange.

  • If returned within 30 days with no exchange, there will be a 25% restock fee.
  • If returned within 30 days with an exchange, the 25% restock fee may be waived at the discretion of Precision Medical, Inc.
  • No returns after 30 days.

RETURN GOODS AUTHORIZATION (RGA)

Products returned to Precision Medical, Inc. must have a Return Goods Authorization (RGA) number visibly marked on the outside of the package.

To receive an RGA number, please call customer service at 1-800-272-7285 or 610-262-6090.

Products returned without an RGA number visibly marked on the outside of the package will be subject to a processing fee.

Products returned without prior authorization will be returned to the sender at sender’s expense.


PRODUCTS CONTAINING BIOHAZARDOUS MATERIAL

As defined by Federal and State Department of Transportation Regulations, used products containing biological contaminates or other hazardous materials are illegal to ship or otherwise return to Precision Medical, Inc.

Precision Medical, Inc. will not repair or return to the customer any product received that has not been properly decontaminated and will not issue credit for such product. Further, any costs incurred by Precision Medical, Inc. in properly disposing of the product pursuant to applicable Federal and State Regulations regarding hazardous materials will be billed to the sender. Precision Medical, Inc. shall not be liable for the customer’s failure to follow Federal and State Department of Transportation Regulations regarding the packaging, transportation, and other treatment of hazardous materials.


VACUUM PRODUCTS

Vacuum products must be carefully inspected for contamination prior to shipment. When returning vacuum products to Precision Medical Inc., the sender must strictly adhere to the Return Policy for Products Containing Biohazardous Material.


UNAUTHORIZED RETURNS

If any products are returned to Precision Medical, Inc. without authorization to repair and without credit arrangements which have been approved by Precision Medical Inc. (“Unauthorized Returns”), the sender agrees that such Unauthorized Returns will be held and disposed of as set forth herein. Precision Medical, Inc. will attempt to contact the sender at least three (3) times to obtain authorization from the sender to repair any such Unauthorized Returns with credit arrangements which are satisfactory to Precision Medical,Inc.

Following ninety (90) days after Precision Medical, Inc.’s receipt of any Unauthorized Return, the sender will be deemed to intend to abandon the item or items if Precision Medical, Inc. has not received the necessary authorization from the sender to repair with credit arrangements satisfactory to Precision Medical, Inc. In such event, Precision Medical, Inc., will issue a notice to the sender, by certified mail, return receipt requested, that the Unauthorized Return has been deemed to be abandoned (the “Abandonment Notice”).

Upon issuance of the Abandonment Notice, the Unauthorized Return will be removed to a holding area designated by Precision Medical, Inc. Precision Medical, Inc. will hold the Unauthorized Return for an additional thirty (30) days following the date of its Abandonment Notice (the “Additional Holding Period”), during which time the sender may make arrangements for return shipment of the Unauthorized Return at sender’s sole cost and expense.

If sender fails to make timely and satisfactory arrangements with Precision Medical, Inc. for return shipment of any Unauthorized Returns as provided above, then upon expiration of the Additional Holding Period, Precision Medical, Inc. will dispose of any such Unauthorized Returns at Precision Medical, Inc.’s sole discretion and at sender’s sole cost and expense, including without limitation any and all costs related to environmental compliance. Sender agrees to promptly pay all such costs upon invoice from Precision Medical, Inc.

ALL UNAUTHORIZED RETURNS WILL BE HELD BY PRECISION MEDICAL, INC. AT SENDER’S RISK, AND PRECISION MEDICAL, INC., SHALL HAVE NO LIABILITY WHATSOEVER FOR DAMAGE TO OR DESTRUCTION OF ANY UNAUTHORIZED RETURN. IN NO EVENT SHALL PRECISION MEDICAL, INC. BE LIABLE FOR, AND THE SENDER RELEASES PRECISION MEDICAL, INC. FROM, ANY CLAIM, LOSS OR DAMAGE, OF WHATEVER FORM OR NATURE, ARISING OUT OF OR RELATING TO THE HANDLING, STORAGE OR DISPOSAL OF ANY UNAUTHORIZED RETURNS IN ACCORDANCE WITH THE TERMS HEREOF.

Warranty

Precision Medical, Inc. warrants all products to be free of defects in workmanship and/or material for one year unless otherwise stated in the product user manual. Please see product user manual for warranty details as they pertain to the specific product. All warranties are non-transferable unless otherwise indicated.

The warranty will be voided under any of the following conditions:

  • If products have been damaged due to misuse, abuse, and/or inadequate packaging for return.
  • If products have been tampered with, modified, or altered from original design.
  • If the product has an insect infestation.

The above conditions render the product beyond repair. Precision Medical reserves the right to determine when a product is beyond repair.

Oral statements do not constitute warranties.


REPAIR UNDER WARRANTY

If the product is eligible for repair, Precision Medical, Inc. will make repairs to the product free of charge.

Precision Medical reserves the right to determine when a product is beyond repair.


WARRANTY ON REPAIRED PRODUCTS

Repairs are warranted for 1 year on the parts replaced at time of repair.

The warranty will be voided under any of the following conditions:

  • If products have been damaged due to misuse, abuse, and/or inadequate packaging for return.
  • If products have been tampered with, modified, or altered from original design.
  • If the product has an insect infestation.

Precision Medical reserves the right to determine when a product is beyond repair.


NON-WARRANTY REPAIR

Repair to products with expired warranties will be charged a flat rate. Call Precision Medical, Inc. Customer Service for pricing. Repairs will not be processed without approved credit arrangements.

Products older than 6 years old are not repairable, with the exceptions as follows:

  • Vacuum Regulators and Timox – older than 10 years not repairable
  • Blenders – must be serviced every 2 years

Precision Medical reserves the right to determine when a product is beyond repair.

Precision Medical, Inc. reserves the right to correct clerical or typographical errors without penalty.